Select Page

Terms & Conditions

These terms and conditions (“Agreement”) govern your use of the Stacked Agency website and services. By accessing or using our services, you agree to comply with this Agreement. If you do not agree with these terms, please do not use our services.

1. Services Provided

Stacked Agency offers data-driven marketing services, AI-powered chatbots, and CRM solutions that automate business processes such as customer communications, appointment bookings, billing, and reminders.

2. A2P 10DLC Messaging Compliance

Stacked Agency’s services include the option to send text messages (SMS/MMS) and emails to customers on behalf of our clients. To comply with the A2P (Application-to-Person) 10DLC regulations set by the Federal Communications Commission (FCC), all clients using our messaging services must adhere to the following guidelines:

  • Opt-In Consent: Before sending any text messages or emails, you must obtain express written consent from your recipients. Consent must be clear, unambiguous, and specific to receiving marketing or transactional communications from your business.

  • Message Frequency: You must clearly state the frequency of messages in your opt-in process. For example: “Message and data rates may apply. Expect to receive X messages per week.”

  • Opt-Out Process: Each message sent must include instructions for opting out. Recipients should be able to opt out of receiving future messages by replying with a keyword such as “STOP” or “UNSUBSCRIBE.”

  • Message Content: You are responsible for ensuring that all message content complies with applicable laws and regulations. Messages must not contain inappropriate, misleading, or illegal content.

  • Sender Identification: Each message must clearly identify the sender and provide a means for recipients to contact your business for support or inquiries.

3. Data Collection and Usage

Stacked Agency may collect certain personal information from users as part of the services we provide. This information may include names, email addresses, phone numbers, and other relevant details necessary for marketing and customer communications. All data collected is subject to our Privacy Policy.

4. Data Protection and Privacy

We are committed to protecting your data and ensuring compliance with data protection laws such as GDPR and CCPA. All data collected through our services will only be used for the purposes specified, and no personal information will be shared with third parties without consent.

5. Client Responsibilities

By using Stacked Agency’s services, you agree to:

  • Comply with all applicable laws, regulations, and best practices, including A2P 10DLC guidelines.
  • Provide truthful, accurate, and lawful content for any communications sent via our platform.
  • Respect the privacy and preferences of your customers, including honoring opt-out requests.

6. Limitation of Liability

Stacked Agency will not be liable for any damages or losses resulting from the misuse of our services, failure to comply with A2P 10DLC regulations, or any legal issues arising from your messaging campaigns. You assume full responsibility for the content and delivery of all messages sent using our platform.

7. Modifications to Services and Terms

We reserve the right to modify or discontinue any part of our services at any time. Additionally, we may update these terms periodically, and it is your responsibility to review them regularly.

8. Governing Law

These terms are governed by and construed in accordance with the laws of Utah. Any disputes arising from these terms or the use of our services will be subject to the exclusive jurisdiction of the courts of Utah.